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Frequently Asked Questions (FAQ) Cleanmate QQ-2

  1. What do I get inside the CleanMate QQ-2 retail package?
  2. What are the additional functions on QQ-2 than QQ-1 model?
  3. How long does CleanMate QQ-2 run on a single battery charge?
  4. How long does it take to recharge NiMH battery on QQ-2?
  5. How does QQ-2 find charging base?
  6. Where do I put charging base and what is the set up procedure so QQ-2 can do recharging?
  7. Willl QQ-2 continue to do vacuuming after battery is recharged?
  8. What is the energy saving feature on QQ-2 model?
  9. What is the purpose of CleanMate remote control unit?
  10. What type of batteries does the CleanMateQQ-2 use?
  11. How long does it take to recharge the battery?
  12. What should I do if battery is not recharged fully? (very short run-time after battery just recharged)
  13. What should I do if QQ-2 cannot find charging base? Can I rechargeable battery manually?
  14. Should QQ-2 remain at charging base after battery is fully charged?
  15. What is the warranty period for CleanMates QQ-2 and product registration?
  16. Where can I get QQ-2 user mamual?
  17. Does QQ-2 have virtual wall like device to block vacuuming area?
  18. How to charge the battery correctly?
  19. The CleanMate does not pick up anything?

1. What do I get inside the CleanMate QQ-2 retail package?
One main unit with a dust collection bin, rechargeable NiMH battery, quick battery charger, self-charging base, remote control unit with battery, user manual, warranty registration card, cleaning brush, and 2 washable filters. Please remove all packaging material (e.g. protection foam behind bumper) before use CleanMate. Keep packaging box for warranty service.

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2. What are the additional functions on QQ-2 than QQ-1 model?
Main features of QQ-2:

  • Automatically returns to charging base for recharging when low on battery power
  • Resumes cleaning for 40 minutes after battery recharge completion
  • Auto-off feature conserves power when unit is not in use
  • Return unit to charging base with compact size remote control
  • Longer cleaning time (up to 70 minutes in one charge)
  • 3 1/2 hours quick battery charging
  • Nickel metal hydride (NiMH) 2500 mAh battery: 500+ recharging cycle

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3. How long does CleanMate QQ-2 run on a single battery charge?
A single charge can last up to 70 minutes based on battery condition and floor type.
If the run time is shorter, please check and clean the roller brush.

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4. How long does it take to recharge NiMH battery on QQ-2?
It will take about 3 1/2 hours to fully recharge battery.

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5. How does QQ-2 find charging base?
When CleanMate QQ2 returns to its charging base, it follows the wall on a clockwise moving pattern to search the charging base. Therefore, please do not leave obstacle or large open space on the left side of charging base. Otherwise, the QQ2 will have difficult going to the base. Put the QQ2 self-charging base on smooth hard surface floor NOT on carpet. It is normal for QQ2 to successfully dock to charging base after a few tries for recharging.

Make sure QQ-2 and charging base have good ventilation. We suggest NOT to charge your QQ-2 on carpet or rug.

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6. Where do I put charging base and what is the set up procedure so QQ-2 can do recharging?
Find a electric outlet to plug in AC charger. Put charging base in the middle of wall and against the wall. The best location for charging base is on hard surface floor NOT on carpet. Confirm QQ-2 unit can return to charging base for recharging with "HOME" key on remote control unit.Make necessary adjustment to the charging base if the QQ-2 cannot dock on the charging base and recharge battery properly (blue LED lighton QQ-2 unit is blinking). Follow the detail instructions on user manual.
Bottom view of charging base should be

Top view of charging base should be .

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7. Will QQ-2 continue to do vacuuming after battery is recharged?
Yes. You can command the unit to do 40 minutes vacuuming after battery complete recharge by hit "GO" key on the charging base (green light will be on).

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8. What is the energy saving feature on QQ-2?
It will turn-off automatically after the unit is not in operation for about 3 minutes.

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9. What is the purpose of remote control unit?
Control the QQ-2 operation functions and return it to charging base for recharging manually instead of battery low.

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10. What type of batteries does the CleanMateQQ-2 use?
Nickel metal hydride (NiMH) 14.4V 2500 mAh battery with more than 500 recharging cycles. Even though this kind of battery has no memory effect, it will self-discharge over the time. Customer needs to charge the battery fully before using the CleanMate QQ-2. If QQ-2 will not be used for long period of time, please fully charge battery and remove it from battery compartment to prevent discharging. QQ-2 NiMH battery will lasts for hundreds of cleaning cycles. However, the battery may require more frequent recharging after some period of time. Frequent use and regular re-charging battery along with cleaning of brush will make QQ-2 battery’s life last longer.

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11. How long does it take to recharge the battery?
It takes about 3 1/2 hours to complete recharge battery. Blue LED light is blinking when battery is recharging and steady when fully recharged.
It is normal for the battery to get warm while charging. When the battery is charged, AC charger will provide a trickle current just high enough to maintain the battery charge. While charging, if AC charger is very hot or notice any abnormal condition, unplug AC charger and contact Customer Support.

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12. What should I do if battery is not recharged? (very short run-time after battery just recharged)

Do you clean hairs on roller brush? Dirty roller brush will shorten unit running time.


Do not use charging base to recharge battery. Instead, plug AC charger connector directly to DC Battery Charging Socket on the side of QQ-2 unit. Recharge battery for 3 days continuously.

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13. What should I do if QQ-2 cannot find charging base? Can I recharge battery manually?
If QQ-2 leaves the room where the charging base is located to clean in another room, it may have difficulty finding its way back to the charging base on its own. If it happens, you can use the remote control to direct and command QQ-2 back to charging base.
Or you can lift QQ-2 and manually sit QQ-2 unit on charging base and align three terminals on QQ-2 unit with metal contacts on charging base.
If necessary, you can bypass charging base to recharge battery. Unplug the AC charger from charging base and plug it to the DC Battery Charging Socket on the side of QQ-2. When you charge QQ-2 manually, the battery will be charged no matter QQ-2 is on or off.

Blue LED will be blinking when battery is recharging and be steady when recharge is complete.

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14. Should QQ-2 remain at charging base after battery is fully charged?
Yes. It is OK to have QQ-2 remain at charging base after recharging is complete. Battery will not be over-charged if the battery is constantly in charging position. On the other hand, NiMH battery will be depleted over time and completely drain if it is not in use for 3 months.

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15. What is the warranty period for CleanMates QQ-2 and product registration?
One year unit warranty and 6 months battery warranty.

Please register CleanMate QQ-2 product via mailing product registration card to us or fill out on-line form. You can find product serial # at bottom of CleanMate unit.

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16. Where can I get QQ-2 user manual?
You can download the QQ-2 CleanMate user manual here:

17. Does QQ-2 have virtual wall like device to block vacuuming area?
Yes. You can use car floor mate which is carpet material with black color. Black carpet will absorb sensor signal and force QQ-2 to move backward. See this illustrated photo.

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18. How to charge the battery correctly?

#1 Charge Battery Manually (see user manual for details)
Follow AC Charger connection sequence on the diagram below to avoid sparks.

#2 Charge Battery Automatically via charging station. (see user manual for details)
Follow the diagram below to connect charging station for auto charging and avoid sparks.

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19. The CleanMate does not pick up anything?

Press VAC button on remote control unit. Check the intake slot to see if there are any obstructions. Make sure to routinely clean out any objects that can cause the opening to be clogged. Any air flow out from the opening on the unit back? Do you hear any vacuum motor running noise? If not, then vacuum motor may not be connected or defective.

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