Frequently Asked Questions (FAQ) On Cleanmate RMA

1. Symptom: Short running time after battery recharged or other battery issues
2. Symptom: CleanMate moving backwards
3. Symptom: Remote Control Not Working
4. Symptom: Side brush and roller brush not working
5. Symptom: CleanMate keep making circles
6. Symptom: CleanMate failed to sense stairs
7. Symptom: On "1" manual mode, CleanMate stops when it hits any object
8. Visit QQ-1 Q&A for other questions
9. Visit QQ-2 Q&A for other questions
10. How do I contact your RMA Department for further assistance?

1. Symptom: Short running time after battery recharged or other battery issues

CleanMate QQ-1 must be turned off before charging the battery. If you see battery charging is short and low battery red LED light is on, make sure power swith is off.

Make sure that the battery is properly seated, and the battery has good contacts with the metal connectors in battery compartment.

The LED light should be blinking while battery is being charged normally. It will take 2 to 2.5 hours to fully recharge battery. If the LED blinking only last for a minute and stop blinking with other error light on, then battery may not have good contact inside battery compartment.

Charge the battery overnight before you use the CleanMate for the 1st time.

After a deep discharge cycle, it will take longer time to have the battery fully charged, so you will experience shorter run-time. In this case, please charge the battery continuously for 2~3 days even the charge indicator shows the battery has been fully charged. If you still have problem, please contact our tech support team for further assistance.

The default runtime of CleanMate is set to 30 min for QQ1, and 40 min for QQ2. User can increase or decrease the CleanMate runtime by changing the value on timer.

Keep the CleanMate unit clean will improve the battery efficiency and increase the runtime, so please clean the roller brushes and filter regularly. Don’t let hairs or other debris clog the brush axils and filter.

Do not leave the battery inside the CleanMate if you don’t plan to use it for a few weeks. You can have the battery fully charged first, then take it out and store it in a cool place.

2. Symptom: CleanMate moving backwards

Make sure the remove the protect foam pads behind the CleanMate front bumper before turning it on.
Clean the cliff sensors under the bottom of CleanMate.
If you still have problem, please contact our tech support team for further assistance.

3. Symptom: Remote Control Not Working

Make sure battery protector film is removed. Open battery comparment to check if necessary. Check the both contact and battery inside the remote, and replace it if the battery is dead.
You can purchase battery from our on-line store.
If you still have problem, please contact our tech support team for further assistance.

4. Symptom: Side brush and roller brush not working

There might be problems with the side brush motor, roller brush motor, or the power components in side the CleanMate.
Please contact our tech support team for further assistance.

5. Symptom: CleanMate keep making circles

One of the wheel motors might be defective.
Please contact our tech support team for further assistance.

6. Symptom: CleanMate failed to sense stairs

Cliff sensors might be dirt or defective. Try to clean the dust on the cliff sensors (on the bottom of CleanMate). If you still have problem, please contact our Tech Support team.

7. Symptom: On "1" manual mode, CleanMate stops when it hits any object

It is normal condition; unit will stop when it hit any object under "Special Bounce" mode. There are 5 manual modes: "1" for Special Bounce, "2" for Spiral, "3" for Along Wall, "4" for S Shape, "5" for Plygonal Spiral.

10. How do I contact your RMA Department for further assistance?