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Please follow refund/exchange policy of your retailer to get refund. Returned item must be in good, resalable condition (no scratch damage) in original package (includes all accessories and manual, etc) for a refund.
DO NOT USE CleanMate on outdoor and
wet surfaces; otherwise, warranty is void.
QQ-1 and QQ-2 unit has one year warranty and
battery has 6-month warranty policy.
If unit running backward, check and remove protection foam behind
bumper and clean dirt out of detection sensors.
Fax this completed RMA form with a copy of the original purchase
invoice to (408) 943-9309 or e-mail to qq_support@metapo.com
Or send e-mail to
All RETURNING product must have the original invoice. DO NOT mail back CleanMate unit without
RMA #; otherwise, we will not process your return unit.
The RMA department will fax or e-mail you an RMA number within
3 business days or provide a reason for RMA denial.
After receiving an RMA number, then you may return your defective
product to Metapo with freight prepaid by
you (NO freight collect). Use the original package box
or proper packaging material to avoid shipping damage. Metapo
is not responsible for shipping damages.
Your assigned RMA number is valid for 30 days from the issued
date.
Please put RMA form copy inside or write the RMA Number and
phone # on the address line.
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